ARMY INFO FACT SHEET: Army Family Housing Information

April 22, 2019


Army Cyber Command personnel who have questions or concerns about their Army family housing should contact their installation's housing office and/or garrison chain of command. Click on the links below for contact and other information.


Home page:

Commander's Housing Hotline:
The Interactive Customer Evaluation (ICE) system at the link above has been designated as the Commander's Housing Hotline. Housing work orders should be submitted through normal Villages at Belvoir channels. For emergency work orders not corrected within 24 hours, use the ICE comment system to notify garrison leadership.

Army Housing User Services  (Select "Belvoir" in installation drop-down)


Fort Gordon residents who have issues with on-post housing should first contact Balfour Beatty Communities at 706-772-7041. Residents who live off post should contact their landlords. If issues are not resolved in a satisfactory or timely manner, on- and off-post residents can call or email the Fort Gordon Housing Services Office using the information at the link below. If issues still remain unresolved, contact the Fort Gordon Leader Housing/Barracks Hotline using the information at the link below.

Home page

Housing Services Office

Fort Gordon Leader Housing/Barracks Hotline

Army Housing User Services  (Select "Gordon" in installation drop-down)



Home page

Housing office

Housing office contact info

The Mountain Vista Communities Active Building Resident Portal allows residents to find out what's happening in their neighborhood, make and track service requests, and contact staff. Residents can register at:

Army Housing User Services  (Select "Huachuca" in installation drop-down)


Home page:

Corvais call center: (844) 346-1490

Garrison 24/7 command line (for use when the work order process is not being followed in emergency situations): (240) 429-4618

Special Fort Meade "Soundoff!" housing information insert


  • QUESTION: When will the planned Army "Tenant Bill of Rights" be published?
    ANSWERThat document has been expanded beyond the Army to include all the services. It is now being developed jointly, and while there is no timeline for completion yet, the Army has released a proposed draft. Updates will be posted as it develops.
  • QUESTIONWhere can I find information about the housing situation and services and how to communicate with installation officials about my questions and concerns?
    installation has established a 24-hour hotline for housing issues. Residents must still submit an emergency work order, but if they do not get an appropriate response they can use the hotline to contact someone from the chain of command to get the situation resolved or move residents to a safe and secure location if necessary.

    In addition:

    --  ARCYBER has established this page with links to garrison housing and maintenance offices for Fort Belvoir, Fort Meade, Fort Huachuca and Fort Gordon, and is encouraging commanders at each installation to build similar pages, specific to their installation or garrison.

    -- ARCYBER is building a command “all” distribution list that includes all ARCYBER personnel worldwide, to continue to provide information on housing-related actions.

    -- All commanders have conducted town halls to provide information and give affected Soldiers and civilian employees and family members a forum to voice their concerns.

    -- ARCYBER encourages housing residents to continue to communicate their needs and concerns with housing contractors, and then their garrison and their unit chains of command.

    -- By March 18, 2019 commanders will have visited all homes and barracks on Army installations to assess the scale and scope of issues, and report results via chains of command.

    -- By May 14, 2019 the Army Inspector General will complete inspections at all installations with privatized housing.
  • QUESTIONCan tenants of Army housing be reimbursed or a given an adjustment to their rent for making do-it-yourself repairs to their Army housing?
    ANSWER: Resources may be available for tenants residing in Army housing who seek reimbursement for the use of personal funds to make necessary repairs to their on-post housing when the local work order process is ineffective and/or unresponsive. Tenants should first contact their servicing leasing office to request reimbursement and/or a reduction in rent. If interaction with the leasing office fails to resolve the matter, tenants eligible for legal assistance are encouraged to contact their garrison legal office. Legal assistance is available to eligible tenants experiencing landlord-tenant issues and disputes involving their principle residences. Finally, tenants should notify their respective leadership, via their chains of command or supervisory channels, of any landlord-tenant disputes associated with their on-post residences, including those involving reimbursement for repairs.
  • QUESTIONDoes the housing office change out locks and keys?
    ANSWER: Housing processes and procedures may vary from installation to installation. According to post Directorate of Public Works officials at Fort Belvoir, housing and barracks there have electronic locks, and can easily be re-keyed for a nominal charge. The standard practice is to reprogram locks when occupants/residents vacate. For barracks, Soldiers are issued room keys with unique magnetic codes upon arrival, and previous versions are voided when a new key is made. At Fort Meade, the standard practice for private partner-managed housing and barracks is to re-key between occupants. Locks are not re-keyed for government-managed barracks; instead keys (stamped “do not duplicate”) are issued and accounted for on a hand receipt. If a key is lost, a new key is issued.
  • QUESTIONHow can the command assist families with filling out housing work orders?
    ANSWERARCYBER officials are looking into how to include this process into the sponsorship or in-processing regimen for new arrivals. Work order processing remains best executed at the local level in accordance with local processes, and residents are encouraged to work with their unit leadership to raise issues and make recommendations to their garrisons. All emergency work orders are being tracked, and work orders involving life, health and safety concerns are receiving immediate action.
  • QUESTIONHow can people report housing issues without fear of being considered a "squeaky wheel?"
    ANSWER: Issues must be identified before they can be resolved. If the issue is reported, the best and worst thing that can happen is that it will be corrected. There is an expectation that issues will be resolved at the lowest possible levels of the chains of command, without reprisal or adverse action. Calm, thoughtful and logical written reporting goes a long way to ensuring problems will be evaluated positively and resolved in a timely manner.
  • QUESTIONHow should residents address medical concerns they feel may be housing related?
    ANSWER: The Army is working through prioritization of health-related housing issues. It is recommended that residents who have concerns about housing-related health issues see their primary care physician and ensure that they capture those concerns during the appointment process.

  • QUESTIONHow can residents provide input to the DoD's planned Housing Bill of Rights?
    ANSWER: Service members and families who reside in privatized housing are encouraged to provide feedback on the draft resident Bill of Rights through the online survey they should receive via email. Only one person per address will receive this email, but participation in the survey is completely voluntary. All respondent information will be kept confidential and will not be linked to the feedback results shared with DoD. The survey was distributed on a rolling release to residents from June 13-16, 2019, due to the significant number sent out -- nearly 200,000. The survey will close July 15. Residents are asked to identify their installation and complete street address on any emails. If Military Housing Privatization Initiative residents have questions or need technical support, or if no member of their household received an email with a survey link by July 18, they may contact CEL & Associates, Inc., by email at



DoD wants resident input on Housing Bill of Rights

Army to conduct survey gauging resident satisfaction with privatized housing

Army launches registry to address housing health or safety concerns

Army leaders share plan for military housing with lawmakers

Click here to watch the video of service leaders' testimony on military housing to Senate Armed Services Committee, March 7, 2019

Army statement on military housing

Army news release on draft of 'Tenant Bill of Rights'

Army senior leaders continue to examine homes, meet with families

Army senior leaders discuss progress in reforming the Military Privatized Housing Initiative

Defense Secretary Esper, service secretaries talk privatized housing reform

Army to launch additional housing satisfaction surveys

Army extends housing surveys till Dec. 20

Army Housing Summit set to forge path forward in housing reinvestment

Updates on Belvoir housing initiatives


Last Updated: February 21, 2020

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